Etihad Refund and Cancellation Policy "Complete Guide"

Etihad Refund and Cancellation Policy "Complete Guide"

September 11, 2024

Etihad Airways has a well-articulated refund and cancellation policy to offer flexibility to its passengers, keeping in mind specific fare rules. This guide walks through a step-by-step explanation of the Etihad Airways refund and cancellation policies at Etihad and gives insight into what you can expect if there is any cancellation or modification to your booking.
 

 1. Understanding Fare Types

Etihad Airways has different fare types, such as Economy, Business, and First Class having a different degree of flexibility. Generally speaking, the actual class of fare you have booked will entail whether you qualify for cancellations or refunds. Normally, flexible and semi-flexible fares allow for an easier cancellation and refund process, while saver or discounted fares normally have restrictions or penalties in place.

 2. Cancellation Fees

The cancellation fees vary based on your fare type and destination. With more flexible fares, you can cancel without penalty, but non-refundable tickets could be a big cancellation fee or, rather, non-refundable. Examples are Economy Saver fares. It is, therefore, advisable that you cancel as early as possible because cancellation fees are most likely to be higher with increased proximity to the date of departure.

3. Refundable vs. Non-Refundable Tickets

Refundable tickets are much more flexible; you will be able to cancel and get partial or full refundability depending on the terms of your fare. Non-refundable tickets normally aren't qualified for refund, though sometimes even in this case, you can get credit for future travels, to be used within a certain period.
 

4. How to Cancel an Etihad Booking

You can cancel your Etihad flight online through the website of the airline or through the mobile app of Etihad:

   - Sign in with your account at Etihad or access your booking through the confirmation number.

   - Proceed to the "Manage My Booking" section.

   - Choose which flight you want canceled.

- Re-check the booking fare conditions for free or any cancellation fee.

   - Confirm the Cancellation.

Once your request has been processed, a refund or future travel credit will be provided along with an email confirmation with the details thereof.

 5. Refund Process

The refund method is the same as that used for booking. Refunds are credited to the originally used payment method. Refunds, after being processed, take about 14 to 30 days to get credited into your account based on your chosen style of paying. Etihad will send an email once it has processed your refund.

 6. Refund for Canceled Flights by Etihad

If Etihad cancels your flight, you are entitled to either a full refund or free rebooking. You can choose to rebook free of penalties at a later date or claim your full refund through the same online channel.

 7. Etihad Guest Members


If you have utilized the Etihad Guest Miles for booking the flight and wish to cancel the same, then it will consider the fare class and availability. Upon cancellation, the miles can revert to your account; however, this could be subjected to a certain amount of fee. Understanding these areas of the refund and cancellation policy at Etihad, therefore, will grant advantages in better management of your bookings without any extra charges.


 

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